Evaluation 2019: Paths to the Future of Evaluation: Contribution, Leadership, and Renewal

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Using Design Frameworks that Build Capacity, Analyze Policies, and Address Program Barriers

Session Number: 3317
Track: Program Design
Session Type: Multipaper
Session Chair: Asma M Ali, PhD [Founder and Principal Consultant - AA & Associates, LLC]
Presenter 1: Zulfiya Charyeva [Senior Research Analyst - MEASURE Evaluation Palladium]
Presenter 2: Asma M Ali, PhD [Founder and Principal Consultant - AA & Associates, LLC]
Presentation 1 Additional Author: Stephanie Mullen [Senior Evaluation Advisor - John Snow, Inc.]
Presentation 1 Additional Author: Sian Louise Curtis [Research Associate Professor - UNC]
Presentation 2 Additional Author: Asma M Ali, PhD [Founder and Principal Consultant - AA & Associates, LLC]
Presentation 2 Additional Author: Daniela Schiazza [Umoja Student Development Corporation]
Time: Nov 16, 2019 (10:15 AM - 11:00 AM)
Room: CC M100 C

Abstract 1 Title: How to design a program to promote treatment adherence. Lessons from a social support program for people treated for tuberculosis in Ukraine.
Presentation Abstract 1:

We used qualitative data collected through in-depth interviews with 21 TB patients and 15 social support providers and coordinators in Ukraine in August-September 2016 to understand how the social support program promoted treatment adherence among patients. Important features of the social support program valued by patients were convenience of not having to visit facility and support provided by nurses. These two features directly addressed most of the barriers identified. The commitment and qualities of the nurses that provided the social support was an important element of the program. To promote success of the TB treatment adherence social support program, it is important for program designers to assess the specific barriers to treatment adherence faced by the TB patient population in their context and ensure that the proposed social support program will address those barriers.


Abstract 2 Title: Utilizing Design Thinking for Capacity Building: Case Studies of Program Planning in Nonprofit Agencies
Presentation Abstract 2:

Design Thinking DT has emerged in recent years as a user-centered framework for designing programs, products, and services in a variety of industries and contexts. In this paper, the authors present the utilization of the DT framework in two nonprofit youth development community-based agencies. In one agency, the inspiration, ideation, and prototype phases of the design cycle were utilized to develop program objectives and identify measurement objectives in an emerging program. In the second agency, the prototype, implementation, and evaluation phases of the design cycle were used to review the logic model, program processes and tools, and develop a common agency-wide understanding of program objectives in an established agency with three unique programs.  The outcomes of the DT processes highlighted similarities for consideration when developing programs and  evaluation tools and metrics in this context. Based on these case studies, the paper will review successes, challenges, and lessons learned in utilizing the DT process for program and evaluation planning and capacity-building in similar organizations and contexts. 


Audience Level: All Audiences

Session Abstract (150 words): 

Program Design Multipaper 



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