Evaluation 2018: Speaking Truth to Power

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Assessing Post-Discharge Outcomes at a Child and Family Multiservice Agency

Session Number: 1939
Track: Internal Evaluation
Session Type: Demonstration
Tags: child welfare, longitudinal evaluation, mental health services, Non profit
First Author or Discussion Group Leader: Kara Sabalauskas [Director of Evaluation and Research - The Home for Little Wanderers]
Second Author or Discussion Group Leader: Susan Putnins [Evaluation Associate - The Home for Little Wanderers]
Third Author or Discussion Group Leader: Shelly Dorfman [Evaluation Associate - The Home for Little Wanderers]
Time: Nov 02, 2018 (10:30 AM - 11:15 AM)
Room: CC - 23

Audience Level: All Audiences

Session Abstract (150 words): 

Determining the post-discharge outcomes of human service recipients presents a complex set of tasks for internal evaluators. Examples include garnering organizational buy-in, interview script and safety protocol development, gathering and tracking participant consent, and methods to increase the interview completion rate.  This demonstration presents one evaluation team’s set of strategies for addressing these steps when implementing and operating a post-discharge outcomes measurement project at a large multiservice agency. The Home for Little Wanderers (The Home) conducts structured follow-up phone interviews up to nine months after services end with legal guardians of children under 18, transition age youth, and adult clients of outpatient, in‑home, school‑based, and out‑of‑home care programs. The presenters will review strategies that have significantly increased The Home’s interview response rate such as standardizing contact protocols; using a variety of methods of contact; and increasing consent form adoption at program sites.

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Cancellation Policy: Refunds less a $50 fee will be granted for requests received in writing prior to 11:59 PM EDT October 8, 2018. Email cancellation requests to registration@eval.org. All refunds are processed after the meeting. After October 8, 2018 all sales are final. For Evaluation 2018, international attendees and presenters who encounter complications due to the international travel environment will have up to 30 days after the event to request a refund and submit appropriate documentation. No administrative fee will apply for the international requests.