Evaluation 2017: From Learning to Action

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Learning from others: Clarifying roles and working with other stakeholders

Session Number: IE1
Track: Internal Evaluation
Session Type: TIG Multipaper
Session Chair: Rocele Estanislao [Assistant Director, Evaluation and Research - Hathaway-Sycamores Child and Family Services]
Presenter 1: David Napp [Independent Consultant]
Presenter 2: M. Elizabeth Snow, PhD, MBA, CE [Program Evaluation Lead - Centre for Health Evaluation & Outcome Sciences]
Presentation 1 Additional Author: Jane Conklin [Independent Consultant]
Presentation 1 Additional Author: Debra Dekker [Director of Evaluation - NACCHO]
Presentation 2 Additional Author: Joyce Cheng
Presentation 2 Additional Author: Pegah Mortazavi [Co-op Student Junior Bisiness Analyst ]
Presentation 2 Additional Author: Stephanie Parent [Evaluation Analyst]
Time: Nov 09, 2017 (11:30 AM - 12:15 PM)
Room: Maryland B

Abstract 1 Title: Internal and External Evaluator Collaboration: Benefits and Lessons Learned
Presentation Abstract 1:

Collaboration between internal and external evaluators on program evaluation provides an opportunity for synergy between their unique skills and perspectives. Advantages of collaboration include greater objectivity, expanded skill set, enhanced understanding of program context, opportunities to use data collection platforms within the agency, and ongoing co-facilitation of evaluation use. However, such collaboration also requires trusting professional relationships, clear division of roles and responsibilities, and protocols for confidentiality of evaluation data that resides within the internal evaluator's agency. This presentation will describe lessons learned for enhancing evaluation practices in a professional setting that were gleaned from a successful collaboration between external and internal evaluators in evaluating Project SHINE, an informatics fellowship program conducted by the National Association of County and City Health Officials and the Council of State and Territorial Epidemiologists with funding from the Centers for Disease Control and Prevention.


Abstract 2 Title: Distinguishing between evaluation and everything else: Creating role clarity within a complex healthcare transformation project
Presentation Abstract 2:

The Clinical & Systems Transformation project aims to transform healthcare in Vancouver, Canada by standardizing clinical practices and creating a shared clinical information system across three health organizations. This presentation will reflect on the lessons we are learning as we create an evaluation and a performance monitoring function that provides useful and credible information to the clinical and operational stakeholders for this complex, multi-site, multi-year project. We will discuss our model for distinguishing among program evaluation, performance monitoring, quality improvement, and research. We will also discuss how this model has helped us to create role clarity, leverage resources and expertise, and allow the evaluation and monitoring functions to focus their efforts to provide the most value for the organizations.


Presentation 2 Other Authors: Abdul Kadernani
Theme: Learning from Others
Audience Level: All Audiences

Session Abstract (150 words): 

Learning from others: Clarifying roles and working with other stakeholders



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Cancellation Policy: Refunds less a $50 fee will be granted for requests received in writing prior to 11:59 PM EDT October 16, 2017. Email cancellation requests to registration@eval.org. Fax request to (202) 367-2173. All refunds are processed after the meeting. After October 16, 2017 all sales are final. For Evaluation 2017, international attendees and presenters who encounter complications due to the international travel environment will have up to 30 days after the event to request a refund and submit appropriate documentation. No administrative fee will apply for the international requests. The $50 fee will be waived for registrants who planned to travel into the US and experienced international travel issues.