Quality Evaluations of Stakeholder Satisfaction through Focus Groups and Executive Interviews

Session Number: 2357
Track: Government Evaluation
Session Type: Roundtable
Tags: evaluating federal facilities, Focus Groups
First Author or Discussion Group Leader: Mary Ann Noecker Guadagno [Senior Scientific Review Officer - National Instittutes of Health]
Third Author or Discussion Group Leader: Charles Dumais [Program Analyst - National Institutes of Health]
Time: Oct 28, 2016 (03:30 PM - 04:15 PM)
Room: International South 6

Other Authors: Michael Micklin (micklinm@mail.nih.gov), Second Author
Entered a guest account but could not find his name in the pull down tab. He is second author on this round table. Thank you!
Audience Level: All Audiences

Session Abstract: 

The National Institutes of Health (NIH) is the largest source of funding for medical research in the world.  Each year, NIH receives approximately 80,000 grant applications for fellowships, program projects, training programs, small business grants, and research projects. The Center for Scientific Review (CSR) acts as a submission portal and manages the review of 75% of the applications. CSR’s mission is to ensure that biomedical grant applications are evaluated using a process that is fair, thorough, competent and timely. This round table discussion will examine how CSR at the NIH is transitioning from conducting ad hoc operational assessments of the peer review process to developing a program of stakeholder satisfaction research. This Discussion Group will examine CSR's efforts to provide a comprehensive picture of experiences with the NIH CSR peer review process by collecting data through focus groups with stakeholders and executive interviews with senior management. This model for conducting a process evaluation to determine areas of success and potential improvements among several stakeholder groups will show how evaluators can obtain immediate and cost-effective feedback for service improvements in the federal government and other agencies.