Setting the Standard for Exemplary Evaluation in Multicultural Health: Evaluating the HHS Office of Minority Health's National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care
Session Number: WPS21
Track: Presidential Strand
Session Type: Panel
Presenter 1: J. Nadine Garcia [Office of the Secretary for Health, U.S. Department of Healt]
Presenter 2: Matthew K. Wynia [University of Colorado, Denver]
Presenter 3: Rashida Dorsey [US Department of Health and Human Services]
Presenter 4: Crystal Barksdale [SRA International, Inc.]
Presentation 3 Additional Author: Lacreisha Ejike-King [Food and Drug Administration]
Presentation 4 Additional Author: Anna DiColli [Research Analyst - Health Determinants & Disparities Practice at SRA International, Inc.]
Presentation 4 Additional Author: Rodney K Hopson [George Mason University]
Presentation 4 Additional Author: William Harry Rodick, III [George Mason University]
Time: Nov 14, 2015 (08:00 AM - 09:30 AM)
Room: Plaza A
Abstract 1 Title: Setting the Standard for Culturally Competent Care: An Historical Overview of the National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care (the National CLAS Standards)
Presentation Abstract 1: Culturally and linguistically appropriate services (CLAS) are respectful of and responsive to individual cultural health beliefs and practices, preferred languages, health literacy levels, and communication needs and employed by all members of an organization at every point of contact. The National CLAS Standards, released by the HHS Office of Minority Health in 2000 and enhanced in 2013, are a comprehensive series of guidelines that inform, guide, and facilitate practices related to CLAS in health and health care organizations. The enhanced National CLAS Standards are intended to advance health equity, improve quality, and help eliminate health care disparities. By providing a structure to implement CLAS, the enhanced National CLAS Standards can improve an organization’s ability to address health care disparities. This presentation will briefly describe the National CLAS Standards and their development as a key health and health care policy initiative that helps to advance health equity and reduce health disparities.
Abstract 2 Title: Enhancing and Evaluating the National CLAS Standards: Perspectives from Within
Presentation Abstract 2: This paper presentation will briefly describe revisions to the National CLAS Standards, which are intended to advance health equity and reduce health disparities, from the perspective of a key informant and stakeholder involved in the development and evaluation of the enhanced Standards. A physician and expert in ethics, policy and measurement issues in health care, the author was a member of the panel of experts that advised the revisions to the National CLAS Standards from 2010 to 2013, and is a current member of an expert advisory group consulting on the evaluation of the enhanced National CLAS Standards. The author will describe the importance of rigorously evaluating the enhanced Standards, and explore some notable methods being used in the evaluation.
Abstract 3 Title: Setting a Vision for Evaluation: Establishing a Strategy to Evaluate the National CLAS Standards
Presentation Abstract 3: This paper presentation will describe the overarching evaluation questions guiding the HHS Office of Minority Health’s (HHS OMH) evaluation efforts and describe the projects included in the evaluation strategy. Much remains unknown about the National CLAS Standards as organizational policy, particularly the rate of awareness and adoption, nature and extent of their collective and individual implementation, and their resultant outcomes. HHS OMH has developed a strategy to comprehensively assess and evaluate the National CLAS Standards. The activities within the strategy primarily examine process-related aspects of the National CLAS Standards. The strategy also contains opportunities to explore short-term, intermediate, and long-term outcomes of National CLAS Standards implementation. It is anticipated that findings of the HHS OMH-sponsored evaluation activities will inform CLAS practice and expand the case for adopting and implementing the National CLAS Standards. The authors will also describe how culturally responsive evaluation strategies have been infused throughout the CLAS evaluation strategy.
Abstract 4 Title: From Vision to Practice: Using the HHS OMH Evaluation Strategy to Evaluate Awareness, Knowledge, and Implementation of the National CLAS Standards in a Sample of Health and Health Care Organizations
Presentation Abstract 4: This paper presentation describes one project using the HHS Office of Minority Health’s CLAS evaluation strategy to evaluate the National CLAS Standards in health and health care organizations. Specifically, this presentation will share lessons learned from the development and execution of a mixed-methods, case study evaluation examining the processes of awareness, knowledge acquisition, adoption, and implementation of the National CLAS Standards in health and health care organizations. The authors will also describe ways in which exemplary, culturally responsive evaluation design elements were used, including the development and piloting of credible measures, engaging stakeholders to inform the evaluation process, establishing and collaborating on evaluation teams, and creating processes to ensure rigorous design.
Presentation 4 Other Authors: C. Godfrey Jacobs
Audience Level: None
IIn 2000, the U.S. Department of Health and Human Services’ Office of Minority Health (HHS OMH) developed and released the National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care (the National CLAS Standards) to provide a framework for health care organizations to deliver culturally and linguistically competent services. In 2013, HHS OMH published the enhanced National CLAS Standards, which address changes in U.S. demographics and the cultural competency and health care fields. The 2013 National CLAS Standards provide a clear blueprint for health and health care organizations to advance health equity, improve quality, and help eliminate health care disparities. This multi-stakeholder panel will describe: the National CLAS Standards as a leading health care policy initiative; and the strategic evaluation vision that guides the evaluation of the National CLAS Standards.
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