Evaluation 2015: Exemplary Evaluations in a Multicultural World

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Assessing Needs to Improve Health Care

Session Number: NA1
Track: Needs Assessment
Session Type: Multipaper
Session Chair: Lisle Hites [UAB SOPH]
Discussant: Sue Hamann [National Institutes of Health]
Presenter 1: Heather Moore [National Marrow Donor Program]
Presenter 2: Ariann F Nassel [1967]
Presentation 2 Additional Author: Lisle Hites [UAB SOPH]
Presentation 2 Additional Author: Heidi B. Burkart [Program Manager - University of Alabama at Birmingham]
Time: Nov 13, 2015 (05:30 PM - 06:15 PM)
Room: Columbus IJ

Abstract 1 Title: Evaluating Language Service Needs for Hematopoietic Cell Transplant (HCT) Patients Who Are Limited English Proficient (LEP)
Presentation Abstract 1: <span>Hematopoietic cell transplant (HCT) offers a potential cure for life-threatening blood cancers, such as leukemia and lymphoma. HCT (also referred to as blood or marrow transplant) is a resource-intense treatment process, requiring patients to comprehend difficult health information and navigate a complex healthcare system. Linguistic and cultural barriers create additional challenges for limited English proficient (LEP) patients who may need translated information and interpretive services to make an informed decision about their treatment. Be The Match<sup>®</sup> provides tailored educational services for HCT patients. To identify information needs and gaps in language services for LEP HCT patients, Be The Match administered a cross-sectional survey to 139 hospitals that perform HCT. Findings show a significant need for translated materials, especially in Spanish, Arabic, and Chinese, and practice gaps in the appropriate use of certified interpreters. Results are being used to inform the development of tailored programs and resources for LEP HCT patients.</span>
Abstract 2 Title: Geospatial focused needs assessment: Using needs assessment to support improved care delivery and reduce emergency department use
Presentation Abstract 2: This needs assessment was designed to identify the geographic concentrations of Emergency Department (ED) "super users" (defined as individuals who visit the ED 3 or more times in a given year), with the ultimate goal of locating hospital subsidized "prevention" clinics in areas of highest need. Assessing the needs of a group of targeted individuals within the context of defined geographic area creates a complexity that does not lend itself to traditional needs assessment modalities (e.g., surveys, observations, focus groups, etc.). In this presentation, we demonstrate how Geographic Information Systems (GIS) and spatial analysis are ideal tools for addressing this complexity and provide a systematic methodology that can be adapted for use in many evaluation scenarios. Identifying the location of the super users also provides an opportunity to incorporate neighborhood characteristics and other environmental information that could facilitate better informed decision making.
Audience Level: None

Session Abstract:  Assessing Needs to Improve Health Care


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